We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingson & United States | 7-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
A good tail) also put the gifts, a fenechka, a color strand and a translation) thanks to the store
The shipment was very rápido, about 20 days to Canary Islands, the hair and color match the description, this is the 2nd time I ask this store and I am very satisfied with the purchase
OK. I have also had a gift
Very naturally, I will order more
Tail of good quality, not confused, but with color did not guess
I bought it from the peque and it's great, it looks like yours, the hair looks good quality, but clear, it is synthetic and with the use as it will go furry :-)
Same as the photo
It came very fast thanks for the gift
Very pleasantly surprised by the quality.
The order came for a month and a half, everything was tracked, the tail is good, put a bunch of gifts. Seller recommend!!!! Thank you!! I order here not for the first time.
It was a month, all as in the description, I recommend the store, I really liked
Tail chic!! did not expect
Wonderful everything, with the color guessed, almost full compliance with the picture, Minsk was exactly a month, ordered also twisted hair, the store put the Gifts)) there is no smell, pleasant to the touch, i'm delighted with the purchase!
Very nice very soft looks real
I really liked it. Class. Synthetic glitter no
Super quality, recommended 100%!
Excellent tail, not heavy, not very long, its price of damage justifies
Chic Hair
Funny tail)) it is now necessary to come up with how to fix it stronger, since it is heavy and jumps if you attach it to a rubber, to a photo shoot the most)) and you need to treat it with a means that is not confused, the store put a sticker and a bracelet in a gift))
Good Hair
Hair looks natural
Love it looks realistic
Great!
Cool tail! I liked it very much. the store put gifts-bracelet and transfer tattoo)) Thanks!
Very cool color is not quite mine. The store as a gift put a red thread and transfer tattoos. Thank you very much