SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
I order not the first time, I really like and corresponds to the table. Product quality is good. The store packed well, I advise.
Good set. As for me, the panties are very wide behind and at the edges are treated with a dense elastic band. But this is such a model. In another set of the same store, everything is fine. Will be seen under the clothes because of the gum. In quality, everything is fine. If necessary, the seller sends the panties of the right size.
Excellent set, second time I order, this time for a gift. No smell, marriage, everything is fine. Came for a month and a week.
Very fast shipping. Packed in package. Nothing was wrinkled. Seller success in business.
I order underwear from the store for the second time. And again luck! Linen corresponds to the size grid of the seller (at its 85c I take 85C). Nowhere does nothing Press, sits like a glove. This time the order was in dark colors, the only nuance-in a set of purple shade there is no rubber on the edge of the cups of the bodice from above, from this lace is a little frayed, I will sew my own to be perfect. I recommend this store and its products.
I ordered 90c for 48-50. Panties included 2XXL. Everything is super, even a little loose, but it also does not press well anywhere. Quality at altitude, very good.
Super Duper. I advise everyone. Soft, pleasant. Do not even want to shoot!!! The store is excellent, the goods are excellent. Girls, take boldly!!!!!
Wonderful set. Very good quality. Best take size such What wears on the female.
The size corresponds to the table, the color is saturated.
Thank you. Without damage, and sharp smell. All in size.
Excellent underwear! A decent salesman. Fast shipping. Size in size
I order a second time from this store. The quality is excellent, but this time the delivery is long.
Already took in this store underwear, before that three different sets, most of all I liked this set, decided to order in white. Delivery about three weeks. My parameters: OG 104, pg 84, OB 104. Bust ordered 85D, panties to this size go XL, everything fit me perfectly, the chest does not pour out, I fasten to the first buckle, so that the stock under the breast is, if you fasten to the last, then the volume under the breast is up to 88 cm. Quality is good, everything is so strong, without protruding threads, does not prick. Definitely recommend the store and the store!
The goods reached the Moscow region for 3 weeks. Quality is just super. The wife is delighted. The size range corresponds. I recommend!
I recommend. Quality is super.
Everything just grate, highly recommend