SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Everything is fine)
Dress bomb in itself, and in combination with a price of 600 rubles-just no words! On the volumes of 90-67-96 m the village is great! Chest size 1,5. The straps were tied not as on the model, but the front on the neck behind tied, and the rear at the top tied to the front straps. Dachshund image and chest in place and everything else, and straps do not fall off. On the growth of 174 Akkurat in the floor, with a heel will be perfect, but on a flat sole, too, the norms will be. Sewn perfectly, the color is pleasant
All good recommend the store
Super, looks very nice. A bit too big on the chest, but you can sew. As in the photo. Waited in kiev for two weeks
Received thank you perfect
Thank you very much .. i love it
Fast delivery, for such a price worth
The dress is excellent))) the product is very pleased) the fabric is good, relatively that other stores send, this is a good fellow!!! Girls recommend! Delivery three weeks to khabarovsk, but i will say that it would come in two weeks, if not stuck unclear where, wrote to the seller, he quickly solved the question of "stagnation" of the parcel. Tracking all the way. My parameters og-85, ot-65, ob-95, s came up, but in the chest is too big, slightly and not even noticeable.
the dress dream beutiful and the delivery was very accurate!! a little bit long for me but this is not big problem. thank you very much.
163cm and 54kg the top is too large but has solution. Overall and for the price it's an amazing dress.
Very perfect. Arrived ahead of schedule. Great store. Recommend.
Delivery is very fast, ordered 6.08 came 16.08. The material is not bad, but the cut of the top is strange. At og 100i from 78 came
Thank you very much! Very quickly! Don 'T expect so soon!
Very beautiful al dress fabrics nice for the summer but it size a little
Great value for money, Tks store.
It's just like the pictures, but it's not white, it's like pink mugged, but it's beautiful. The fabric looks pretty good quality. It's come super fast, i ordered it 31/07 and i got it 12/08.
Fast shipping. Corresponds to the description. Quality is good. No smell.
I liked the dress. At 46 size (og90, ot 78, ob 100) the village is excellent. With an increase of 160 cm length in the floor. Lyamochki behind made a cross on the cross. The quality of the fabric is pleasant.
Perfecto
nice
Happy cooperation, payment has been confirmed, please check!
Dress maravilhodo wears even well
Very quick arrived, good quality.Satisfaction!!
A little color is different, and so excellent, lush, length in the floor
Good product, like the pictures. The size fits, material is ok.