SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Cloak is not bad, small size at least 2 sizes. In life, the foot size S, but after reading the reviews ordered the size L, although you could safely take XL. Light, the fabric is thin, for a very very warm spring, the beginning of summer.
The Coat is like the Picture. very good Workmanship
Ordered 11,11 received 3,12. The description corresponds. Size XL is a little cramped on the hips (my sizes are 90-70-97). Growth is not mine will have to change the belt loops. I am happy with the purchase, I liked the cloak!
Nice
You have to take one or two sizes above. I usually do a size L at the top and the XXL just falls, even a little short at the sleeves. The fabric is very light so is better for a mid spring season.
The coat is fresh and very nice!. I recommend you girls. I'm fascinated with him. Thank you very much.
Norms
very nice but amall
Perfeckt
This jacket is so cute and confrontable just slow shipping good material. I was not able to take a picture guys cause I was rushing to work but the jackets is good.
bello
Excellent quality. Product just as described. Good work!
Thanks for free delivery and for good service.
looking forward to ordering from here again. loved the quality of trenches and work jackets.
Well packed. Quality good, very happy. Thank You Very Much.
great women's coats & jackets: they have the power to transform your look and keep you warm so it's time to invest in our macs
Very nice coat, fits the description, but unfortunately too small, yet doing M, I took the, it takes XL. Fast shipping, received in 15 days.
superb trench. i love it!
It is really gorgeous truela!! The quality is great :)
certainly a good purchase
I like this product! Shipping is very fast! Quality super!
I loveee this jacket very nice
women's coats & jackets: they have the power to transform your look and keep you warm so it's time to invest in our macs as in pictures! recommend!
very quality and convenient, durable .. so basically 'm really very glad
really happy with the women's coats & jackets: they have the power to transform your look and keep you warm so it's time to invest in our macs purchase