SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Very nice thank you
Cool dress, size in size!!! Very fast shipping!!!
IS beautiful! Board a bigger size of your, because small. I am way on the safe side, I saw the reviews. Recommend!
Very beautiful Dress. The Color is however rather Pink and not dark red. Otherwise all super and recommended. Very fast Shipping.
Very nice dress, freshness, as shown in photo, 100% recommended thank you store i will certainly repeat
A beautiful, silky dress does not stretch, painted on both sides. The wife says it's some gypsy. ”: d delivered from hong kong. Thank you good store.
Envoi rapide
The marerial is pretty confident, cant see through. Dress looks like on the picture, i’m totally satisfied. True to size. The shipping was very fast, it only took 2 weeks to arrive, thank you!
Staple dress. Size xxl came up to 48-50russian top, 50-52 bottom. On the height of 170 cm dress to the ankle. On the belt is a secret basque. Sleeves 3/4 on an elastic band. The only negative is the coloring, does not match the picture, ie spread bands one, and behind others, it spoils the general look. And in general, the dress is not bad. The store sent quickly, it came 2 weeks before the republic of komi. Thanks to the seller.
Delivery is fast, the quality is good, but does not converge in the chest
Thank you!!!!!
At 48-50 the dress village is ideal (og 96, ob 110). Thank you. Purchase is very satisfied.
The dress is pretty, it corresponds to the quality of the price, when washing shedding, but the colors did not fade. Suitable for the beach, summer walks, i took for the house, for a serious event you will not dress, of course, not only because of the color and style, but because of the simple fabric and seams. I recommend, the description corresponds.
Delighted beautiful material very pretty thank you a little long I'm not big but with tvamos ca Va
Super very beautiful
Very good but I like less elastic on the sleeves, I would have preferred the same as Green
I do M and I took XL for a really bohemian effect... Beautiful colors
I do M and I took XL for a really bohemian effect
Beautiful dress.
As i expected. Perfect.
Super, super, bust 104, height 167 size XXL is perfect. Kupujcie girls, recommend. Dress in Gdynia after 2 weeks, wow!!
The dress corresponds to the size. The fabric is light. The seams are even. The only negative is the drawing is not fitted. Delivery to yekaterinburg month.
The fabric is thin, pleasant to the body. Does not shine through. Ankle length with a height of 164. At 46 took m. Everyone is happy. It came quickly. Track tracked.
On the size of russian 50-52 small in the chest, synthetics but pleasant to the body, delivery is fast, and on the sleeve badly stitched seam.
The dress is good. The fabric is pleasant. Thanks to the store for the fast delivery. In rostov-on-don the parcel arrived in 2 weeks.