SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
A good down jacket, very warm, beautiful and quality. Fur is natural, the overall looks stylish and expensive. Ordered 11.11 in the Sverdlovsk region came 06.12., tracked.
Down jacket is simple!!! Dense, without empty down gaps, the fabric is dense and glued, so if there are stains-it can be wiped. The down jacket itself in panties and sleeves is narrow, and it suits me, because. The child moves easily. Up to-15 ° you can safely dress, change degrees, then warmer clothes. Fur is the most, not particularly fluffy, but not scarce, for the child enough, and the hood itself is very comfortable, not very deep, medium. I'm delighted!!!! Came for 2 weeks in Kazan!!! And bought not on the days of sale, wrote to the store, make a discount and send more, he did everything, threw 300 rubles off the price and sent in 2 days!!!
The overall is super, for height 108 came up perfectly for 1 winter enough exactly, stuffed tightly, the fabric is super, I will add a tip after socks.
The overall is cool, the quality is excellent, odorless. The child took the size 24 for 1 year, I think the next year will be small. Delivery more than a month. Thank you.
Excellent quality! For a girl of 4 years 110 4 T perfectly approached!
Great overall. Approached the height of 100 cm. Small Stock is
Very good quality
Down jacket cool, quality at altitude, took with a margin for height 70, a bit too big but not scary. Delivery to Ukraine exactly a month, the parcel came to ukrmail.
One of the best shopping on Ali! Minus delivery month (((but the quality at the height, stuffed with fluff, the size approached for 4 years growth 116. Fur is natural.
Very good, and quality
Came to the Republic of Bashkortostan exactly for two weeks. The quality is excellent, the fabric is dense, not thin plashevka. On the growth of 86 sat well. I wanted to sit straight in size, and there is. Fur is good. So definitely recommend
I liked it very much! delivered quickly! warm! fur, the hood is unfastened. The fabric is similar to waterproof. There are pockets. looks expensive and beautiful. For 2 years with a margin, sits well. On the cuffs of the gum. Thank you very much!!!!!
Ordered a second overall, the first was very large. For two years took 3 T, just. Probably next year will be small. With the coupon turned out 2500, for such a price you can close your eyes to the shortcomings: the fur is fluffy enough only the strip on which it is attached is not cute. And the order has not been sent for a long time. It was a Chinese holiday. Ordered 29.09 came 21.10 track tracking
Overalls of chic quality, sewn smoothly, good accessories, fur. There is no thread, no smell, too. The size corresponds to the claimed.
Chic, i'm delighted, the size of ea 105 height is a bit more
There is a size in size, the quality is good. I recommend
Super quality
Down jacket is not bad, tightly packed, i think bud It is warm, on the growth of 77 is too big, took the size of 2 t (24 m)
Such a cool, the color is very beautiful, not gray, but some gray brown is a bit even urgent, in general it's beautiful, all as in the description, the size of 24 m took for a child 2 years, just a little more
Came for 2 weeks. The quality is excellent. I'm delighted. I recommend. On the growth of 88 took 3 t, sat well, but also on the trail. Year will be worn
He's cool.
10 balls of 10, delivery two weeks to irkutsk, for a year and a half with an increase of 83 took 3 t bolshevat but not critical, the sleeves can be tucked, rostovka 100, satisfied very, as in the photo, fur fluffy, recommend
Delivery within a month, everything is very even at altitude, the quality is excellent, inside really fluff, the hood when straightened, looks very rich. Our age is 1.9, 86 cm, took for 4 years i think and the next two will be. Now millet wrapped + by the winter 3 months of autumn. The store is not familiar.
In yekaterinburg the parcel came exactly for 2 weeks. I still did not expect) the overalls turned out to be the same as they waited. For such a price is wonderful. The only thing i can find fault is the buttons on the pockets of the snag, but it's not critical. On the growth of 90 ordered 5 t was very large. But nothing, for longer enough)
Beautiful, well-sewn down jacket, size 110 for our height 95, slightly larger. Happy with the purchase!