SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Quality is good. Dress my daughter liked
Very thin and light fabric. Not washed yet. For a gift taken. All in integrity. There are threads. For 200₽ for the summer you can take a walk. Try on, wash, add feedback.
I can not say that the quality is super. In the cherry in general synthetics I liked.
In Kazan came in a month. Quality is good
Cool dress
For 5 years is wide at the waist. Stitched well
ok
Very nice Thank You
The product was confined on December 2nd and I arrived on December 10th I am happy for the time though in the image it looks like a peach color but it is pink The same is beautiful store recommended
Hello, in Hmao received in a month, the product corresponds to the description of the store, thank you.
polecam super
The dress is good, very light cotton fabric. Soft pink color. Did not go fast
Prettier the picture. Materiał seems to be natural. Really recommend. Long delivery
The dress was like, ordered size 3 T, the child 7 months to the summer will be good
Great dress! The child really liked it. For 3 years took 5 size. Shipping super fast. In Krasnodar within 2 weeks came. Thank you pradovtsu for your promptness.
Light HB dress, great for summer
The dress surpassed my expectation, super, the material is pleasant to the body, the daughter is 75, took 3 T and was not mistaken, just right! Delivery month. The dress at a discount got for 140 rubles, generally chic. Thank you store, I recommend
Super and fast
Did not come, money returned
I liked the dress, for a year ordered 2 T
I recommend, I liked everything, the parcel came quickly.
Thanks to the store of the daughter just) the quality of the goods norms
The parcel came in less than a month. Quality is very satisfied. Stitched qualitatively. I ordered for growth, so it looks awkward. But they're cool. The colors are saturated. Well, very satisfied with the order. I advise, order will not regret. Only if you girls are small, like me, order a smaller size. Ordered 5 T, came 120, 6 T-130, 24 m-90.
Very good quality, for the summer is good
For its price, the dress is excellent. We are 4 years old height 95 cm weight 13 kg, ordered 3 T, the village is good (if someone loves authentic, then the size should be ordered more).