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We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingson & United States | 7-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
I have received it in perfect condition, besides, I love them and on the first scheduled date. Thank you
Amazing amazing customer service and shoes! I contacted the store last minute because i needed the shoes fast and it was sent to me very fast. The shoes come with a smell but i am sure will fade away. They are so lovely on! Pretty high heel but im sure it is nothing i cant handle. Thank you so much :).
Fantastic item.Thank you!
top !!
Just like the photo shipping was crazy go way pass the date
Slightly more than 39/40, on the stocking fly, but for the braid will come down
slippery on the bottom, but just as pictured!
Sending very well protected. The shoes are of very good quality and the size according to the description.
Great shoes.
The shoes are chic, the color is awesome, sky blue. On my size 24 cm, the store advised 7, a little tight, but at home i walk in socks) i think the fabric will stretch more. Came ochchen quickly, less than 10 days in the yamagata. obl.
Mother of mine are beautiful. Thank you very much
They are wonderful, very high, the shipping very fast
Chic shoes, beautiful heel, good light blue color. Came very quickly, less than a month ,Very fast delivery
Shoes super so as the description.Fast delivery. The quality corresponds to the price, nothing special.
Shoes are cool! the delivery is very fast,i'm very happy!!!The shoes were in such an inflatable envelope, and each in a separate case, when transported perfectly protected everything.
Everything is exactly like in the photo and in the description, the color is perfect,I recommend.
Shoes are wonderful! Delivery is fast. But in general, the quality is not bad for such money. Once you can put on somewhere
The parcel is delivered. The product corresponds to the description. i recommend the store.Comfortable Shoes
Cool. I'm comfortable in them. At (25 cm) ordered the 9th size. Came up perfectly. Come quickly. Thank you.