SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Great quality. Size S for Shiba Inu.
Corresponds to the description, for 32 kg 9 month dog bolshevat, the size is smaller.
Delivery almost 2 months. On Labrador size l just right. Done well.
Thank you very much for product! My dog is very happy now! All the best!
The dog before the order measured, on the Withers 53 cm-s sits perfectly. I will add more pictures later. Measured my dog prior to ordering. 53cm at shoulder for s-size fits well. Will be added with photos soon.
Arrived and right
Already the 5th harness. As always, everything is super, we are happy. On the yagdterrier s just right. Thank You
I order not the first time, I like everything very much. everything is done very firmly, without sticking threads and other things. The dog is comfortable in it. I advise you to buy)
The quality is excellent, the staff size L perfectly fit
To Moscow came within 3 weeks. Bought for his dog to run with him. On vacation I will test.
Exactly.
The parcel reached the periphery of Belarus in 22 days, the track number was tracked on the whole way, on arrival there was an SMS notification. The item was shipped on the day of order, despite the hysteria of 11.11. I took the size S, although I knew perfectly well that for my Jack Russell terrier (age 3,5, weight 7 kg, neck circumference 31 cm, chest circumference 42 cm) will be great, but reviews seduced. The problem was solved in the shoe workshop, where both belts were shortened by 8 cm, and the harness sat perfectly. The quality of the harness is wonderful, nowhere did no threads stick out, the straps are dense, the upper soft part perfectly keeps the shape even when trying to stretch it with moderate effort, metal rings are reliable, plastic fasteners also do not inspire fears. The handle on top is definitely useful, as the dog sometimes has to pull the tail out of the fight. With the addressee in the form of an Army badge, the harness looks awesome. The product fully corresponds to the description and photo of the store. Both the product and the seller recommend! All successful purchases)))))))
Super harness, quality and reliable. In size as in the size table. I recommend Delivery to Peter 25 days
Very fast delivery.
The order is satisfied, reached Mo for two weeks. Sent very quickly, on the way all my orders combined in one parcel, which was tracked.
Excellent harness, on a large adult French bulldog just right and yet with a margin. Strong, well stitched! My weighs 17 kg
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