SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Dress of good quality, very good sewing, threads do not stick out. Well sat on the figure. Material quality. Delivered quickly.
The dress is bomb. She took 2XL. At 46-48. It was necessary to take on a larger size. We need to lose some weight. At 171 cm height length just below the knees, sleeves back to back. This size is 46 maximum. Take, very good quality.
The dress is very beautiful. Heavy and looks expensive. We just need to steam the tulle all crumpled. Sewing quality. The Petticoat is thin material and two layers of tulle. Lush. Material velvet. Slightly stretches. At 44'46 it was possible and the size of L to take it slightly at the waist freely. My shoulders are wide and wide chest, Cage. I was afraid there would be little. There are sewn hangers look very nice. It's strange that the store does not post live photos .. because the product absolutely coincides with the original on the podium. Sorry for the background and mirror dusty house repair
It is cramped in the chest and very short sleeves, and so very not bad. and there is no tag or labels about the composition of the fabric.
stunning absolutely wonderful
Absolutely wonderful and stunning
Dress fire!!! Keep in mind it is not stretch, the devil of 2 cm was not enough in the chest 106 would be-would be perfect!!!
As described. Fast shipping
The dress came very quickly, to sakhalin less than a month, sent on the second day from the day of the order! Sewing is very high quality, the seams are perfect, everything is beautiful. A bit heavy, the material itself is not thin (velvet), plus two more subjubnik. I'm happy)) thank you very much to the store and prosperity store!