We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingson & United States | 7-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
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They are gorgeous, although the chalice does not look natural, in the bouquet it is not visible.
Very very nice! Good quality and fast shipping! Thank you! I recommend!
Thank you, everything is fine, flowers are like real.
Quality is good. Looks natural. Packed was all well, not even wrinkled buds. The stems were bent, but their straightened was not difficult. Bud silicone, and leaves and stem plastic
Nice flowers. Each inflorescence was packed separately. Got neat. You can not even steam. Buds to the touch and visually very realistic. Thanks to the store. I recommend the store.
Roses class!
Excellent flowers, like real! Seller Dushka!
Very fast order came, very beautiful flowers, super, well packed.
Flowers as alive, I'm delighted)
Beautiful.
Truly latex real touch flowers. I purchased these with the intention of using for my sisters birthday bouquet. She is a designer too and has very high standards like me. This store exceeded my expectations. The customer service was brilliant and each rose head was individually wrapped and tied to help the petals survive the long journey. So, yes. This seller has been added to the list of reputable stores to look to for quality and accuracy of description. xie xie
amazing quality! I will be ordering more for sure!
Ordered 2 times, very satisfied with the colors, easily straightened under the steam
Nice.
Outside real touch, inside just fabric.
Delivery is fast. Everything corresponds to the photo. Thank You
Take a second time, delivery quickly! Super quality!
Excellent roses, i order the 5th time. I think it's all said. Quality at altitude.
These roses, just super, what they are made of repeats natural petals, delicate, velvety and ochchennyh beautiful!!!! Delivery to the kemerovo region very quickly!
YOUR THE BEST
Roses are beautiful, delivery 2 weeks to st. petersburg. and truth as real. Only the packaging is bad and some are wrinkled
Great flowers! Like real ones! Came in 12 days, just delight!
15 days shipping to California. I purchased 4x sets of 7 so 28 rose buds total. They are beautiful. I thought I overpaid for them but I think other stores who are selling them for cheaper are selling smaller heads than this seller's judging from buyers photos. They look real, are made from latex, and are nice and tall. Thank you so much.
tx