SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Pants cool, took on the growth, the most for our weather
I thought they were rubber, but it's not, it's more like a Bologna with processing I can and be mistaken, maybe it is a special fabric waterproof. Delivery is fast, all tracked, to the Post Office. Did not try in the case, not the season.
Narrow. On growth 92 back to back
Good quality, this time not a wedge, but a type of Bolognese dense fabric, super!
Got, there was not one rivet from below, and so everything is fine, the child already walks in it
very well made i happy thank you
Came quickly 3 T is 104 cm, in the photo the child is 92 cm, 2 years old.
Good panties, I take not for the first time, small size.
Pants are cool! Thank you very much! Thin plashevka with impregnation on HB lining. On the tag, the growth of 110 is indicated. I took 104 somewhere, in general, does not pull anywhere, gum-feet on shoes dress well. At the waist and at the bottom of the leg there are buttons to fix. After washing, do not iron, like new, impregnation remained)). Pants happy! Thank you store! I advise you.
It's okay, there is not a big smell, but I think it will fade. As picture
Panties are super, already 3 times I order, on a rib growth of 122 cm came up perfectly. Sent very quickly. Thank you.
Very good quality of the product! But very long delivery to country! Thanks to store!
Great pants. In fact, they have not tried yet, the season is ahead. I think they will suit us with a margin, for 3-4 years, or maybe 5)) thanks to the store for the fast delivery
Cool pants!
Good quality, fast delivery
Panties are good waterproof. We take 2 times already. Good quality for spring and autumn. The sizes fit as European all, the size grid matches.
The store sent the wrong size, and so everything corresponds to the description. Pants are good, but small, the smell is present. The seller returned the money.
The parcel was about a month. Pants correspond to the description and photo. Top plashevka, lining thin jersey. The sizes correspond, 4 T-110, to the height of 98 cm bolshevaty. On the sides and on the cuffs of the buttons, regulating the width. Not yet worn.
Child of 3,4, 18 kg. Size 4 T came up, with a small margin. Walked until it gets wet, but in puddles of course did not swim. It is convenient that you can ride on roller coaster, in the sandbox sit and the clothes will be clean.
All in size, even with a margin. I'm happy.
Panties cool I advise you to take. My pants were not wet. Then I rubbed it with a damp cloth and everything!
Cool thing on wet weather! The parcel came quickly! Thanks to the store for the quality goods!)
Pants are good, came to the RB for about a month, the track is not tracked full. The only negative is the unpleasant smell after unpacking, but it will be washed out and everything will be fine.
Approached the size, there is a smell. I think after washing will leave
There is a smell of rubber, but not critical, it came quickly, by the time it was indicated when ordering, the quality seems normal, but have not yet tried)