SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Carpet came defective, a hole on the bend in the very center, opened a dispute, without problems returned the day. Delivery by courier home. There were 3 weeks package.
Everything is great! Got it fast.
Great mat! Large, soft, bright. Very satisfied with the purchase. Recommend product and store!
Great mat
All OK I take already the second!
Delivery by courier IML to the apartment on the 6th day. Packaging is beautiful. In the case have not yet tried, took for a gift.
The mat is very good!)) dense, not hard and bright, I liked it!)
The order came quickly the child is happy thanks to the store
The goods came to the Post Office. Carpet quality, the picture is bright not smeared. For a long time the store did not poison, I already wrote myself, it turned out that my color is not available in Russia. Sent out the ones, I was arranged by the option. Sent out for the next day. To Tyumen the parcel reached quickly-14 days. Satisfied completely!' Recommend seller and product
Thank you, everything came. The mat is excellent, there are small creases, but I think it will straighten.
The third time I write a review and still does not send :( (. The mat is excellent, bright, soft, smooth, easy to clean, odorless, creases quickly pass. I liked the baby and I. Came to the Moscow region for 15 days. Purchase satisfied.
The store is well done, sent the order on the day of payment. Quality is super. No smell. There are small folds in the fold place of the rug. The mat is packed in a branded bag-case. Delivery at height. I ordered in Russia. The order arrived in Stavropol for a week. The track was tracked all the way. Seller recommend. Boldly order will not regret.
Excellent mat, fast delivery. Was satisfied
Delivery 9 days! It's like a rocket! I order the second already! Very pretty! Not thick, but even on a cold tile keeps the heat! I recommend
Mat Very cool bright, beautiful if not one big but, the Mat came with a hole , The first time this is not when I did not think that I would open a dispute see what will lead to, if part of the money is returned then I recommend if not, do not order, later how to decide to write a review
Very satisfied with the purchase, comes packed in a handbag, odorless, the only crumpled, but it straightens over time, very warm, the child interested, the colors are slightly paler than on Photo, you can wipe with a cloth any liquid from it remains clean and dry.