SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Excellent jumper or sweater, I do not know how to call it right. Quality is decent, dense fabric. Shipping is tracked. On the growth of approx. 108 cm is normal, without stock. Wide on the body, in the sleeves is normal. Cool
The quality of the jumper is magnificent!
Chic. Warm and bright
Cool! We 2,4 took 3 T. Stock only in sleeves, the sweater itself is not long. Waited only 2 weeks!
Super
Very soft and cute sweater) took on 86 size (1g3mes), a bit more, so that the size grid is correct
4T is really for 4+ years old. It is too big for my 96 cm daughter. Quality is very good
The goods came for a month. Appearance corresponds to the photos. This is a very dense cotton jacket. The label declared 100% cotton. Feels like it. Looks good. The seams are even without threads. There are two buttons on the shoulder. With them it is much easier to wear, although the jacket stretches well. Size 6 approached the girl with a height of about 120 cm. Sleeves and length without stock. And the jacket itself is wide. On a slender girl looks like a fashionable oversize.
Sweater just bomb!!!!! Quality is good!!! Very cool thing!!!!!
Excellent sweater! quality at the level, there is no smell, threads do not stick out. in stores such sweaters more than 1000 rubles.
Excellent
To be honest, i was incredibly surprised to get this jumper! He's just gorgeous! Super quality! Very nice jersey! Soft, well-shaped. Color saturated. Well, the truth is a very cool thing! Take it, you will not regret it! The size corresponds. Thank you very much to the manufacturer and store!
The sweater is just wonderful! The colors are bright, the threads do not stick out, there was a small smell, but after washing everything became fine. For a girl of 2.7 3 t a little more in the sleeves, but the smaller size should not be taken. Delivery to stavropol territory 20 days.
The quality is good, the sweater is dense, warm, 3 t for 2,5, the height of 90 cm is huge, drowned, will be on growth
Nice sweater
Super sweater, quality is good.
Twisting thing! And looks good, and the quality is good. Dense, perhaps with cotton, but not sure that 100%. I recommend