SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
The best West you can order in Aliexpress! Best Quality. Im very happy
Fur very good quality 100% natural dense fluffy
Long shipping
good quality. happy with my order
unrivalled class! I ordered it for my buddy's relatives planning how happy they will be, and it right makes a cute outgiving. de facto it is even better than the picture. It is just mesmeric and makes a great purchase - the quality is solid for the price. I will most probably buy a second one, and can surely recommend it to anyone.
Fast shipping and good quality. Advise this fox and this store~
To buy online on such a reasonable price is more of a miracle :-) thanks to the seller!
In the shoulders a little cutout is very deep. And so everything is cool
The best part is free shipping :) Huge thanks to the seller!
Very nice fast delivery
it is inspired by nights at the palace. women's coats & jackets: they have the power to transform your look and keep you warm so it's time to totally worth its money. recommend.
buy olivia natural fox fur coat as described! Super Quality! Recommend!
A month went vest! Color is different)) everything else is fine!
Perfect
Well packed. Quality good, very happy. Thank You Very Much.
Overall the olivia natural fox fur coat is an excellent buy. Don't miss out!
Great store. quickly contacted, helped to choose the right size. the vest is very beautiful, the fur is not even wrinkled. from the moment of payment to receipt it was 10 days. fur is natural, the plates are sewn on black suede, but it is not visible at all., in the waistcoat from the sides there are so necessary pockets.
Very nice fur vest. Very cuddly. Quality is just great. I've already chewed 3 vests from other vendors. But this vest is the best. I'll order it again. Thank you very much!
Super olivia! arrived well packed and in perfect condition. recommend to others!
looking forward to ordering from here again. loved the quality of natural
Received buy olivia natural fox fur coat within a couple of weeks, recommend this store.
Great store my jacket is amazing and super fast delivery will always be ordering! Very grateful thank you!
Very good store, I always have only positive experiences with this shop (ordering not for the first time). Hight quality fur and the seller is very helpful if I have questions. Thank you!
Exactly how described! Beautiful
So so beautifuuuuul