SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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I order 2 times, I fit well masks imperfections and moisturizes)
Ordered 13,10 came the parcel 07,12. Track number tracked. The concealer was in its own box, which was packed in an individual film. I ordered the first shade approached me. Lay down on the skin well. Well covered dark circles under the eyes. Almost odorless. Applicator convenient. The impression is very good. I advise you.
The second time I order. Very cool, well covers, easy to apply and shade. Came for 2 weeks
Cool concealer. I like more than many that I used earlier. Prior to it, Marie Kay used for 1200. This one is really better. I take the 4th time. I took both 1 and 2 color. The first with a pink podton, the second with beige. Specifically for me, the second is less noticeable on the face, it is better to merge with my skin. I put Beauty Blender, so I like it more, it is more gentle applied. But sometimes it happens with fingers. A little in the first half hour is clogged in wrinkles, but if you apply just a beauty blender, then it almost does not happen. I recommend unequivocally!
An excellent concealer who copes with his task much better than others for the same price. Dense and pigment is good, folds and pores are not clogged. I use for the whole face point, instead of foundation. Under it I use a base (any cream, preferably matting, but in winter it is possible and a little fatter), and on top matting powder. It is well-growing, does not yellow, if it is well distributed over the face, it is almost invisible, only the skin tone becomes even. I order the fifth time, I always take 2-3 pieces. I have one bottle for a month. Really the best, of all I 've tried. Delivery about three weeks.
Corresponds to the description, the smell is pleasant
All perfectly order the second time at once two pieces! I like it very much, it covers pimples well and fits to the color of the face. How will it end I will order more! And in addition, the concealer came in two weeks very fast delivery!
For tanned skin 3 the most it! Closes well, hold all day
This is the fourth time I buy is your product, it's become my make-up star product is but don't stop selling it!
The order went to Ukraine for about 4 weeks. Concealer tight, pimples smear well. I took 2 tone. In the photo, the concealer is not completely raster on the arm, so that the color is visible. I liked the product.
Perfect, it's my 2e purchase and quality equivalent to what can be found in Canada, has a fraction of the price, thank you!
Surprised that the bottle is not small. Good to go to bed. Bruises under the eyes smears very well
Delivery month, not yet tried) thanks to the store.
Good eyeliner, i order a second time, went compared to other eyeliner quickly
5++
I order the third or fourth time. Dense, well covers pigment spots, the tone falls very well. I did not find anything better in stores!
Thank you. Quick. I love
As always, everything is on top, i order 3 times-everyone is happy!)
excellent