SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
In general, I'm happy! The size took the maximum, with an increase of 167 cm and a weight of 65 kg, a little small. The sleeves are short, and with a breast volume of 100, closely. Slightly out of place shoulders. The quality is not bad, you need to change the buttons, as they are sewn barely.
Really Nice quality for the price Just pay attention to messure, I m usually S or M and I ordered L ( because the comments of other customers) fast shipping
Great trench coat
Good trench coat, sorry Small was on the parameters 82-67-84 size L Selling at the price of AliExpress write VOTs AP 89778986057 Moscow, stroigo. Fitting
Bien!
Delivery is super fast, the trench itself is cool, looks very good, at its 42-44 took M, everything fits, but the sleeves are short.
The cloak is wonderful! Fabric and sewing of very good quality! The size approached perfectly, shoulders, sleeves... Everything is in place.
Perfect arms are kind of snug
I wear XS-s, I ordered L-came up perfectly! Super quality!!
The package arrived for more than 1 month but worth to wait, the fabric is pleasant, good quality, I really like it, I took size M with my parameters are 82-72-94, fits perfectly on me. Thank you store, I recommend this store
Very beautiful
Excellent! The same as the picture
Nice cloak. Accessories quality, stitched wonderful. On the parameters 89-63-90 came up perfectly and on the blouse and on the sweater. Sits comfortably and moderately free.
Good quality of , fast delivery.
Couldn't find a anywhere but in this store. Nice job!
very good product, high quality, will order again
Oh my God this trench is beautiful both in terms of details and material, the quality is at the top. At the waist I do an s but it is a little tighten at the arms I do not think I could put sweater below. I should have taken an M. The size falls all right. I advise to take a size above. I hope he'll relax a little when I wash it. But otherwise I love it!!!! I received the small arm belt with very well pack. I'm not the words I thoroughly recommend this trench. Very fast delivery. I love I'm in love with this trench!!! Thank you to the store for the huge quality of this article!
Thanks for the free shipping! Overall I really satisfied with this !
I guess the seller has kindly set the cheapest price for . And the quality is more than great!
Delighted with this . Great quality and quick delivery.
Thank you very much. I recommend the product and the store.
can't complain, is of top quality
The cloak is very cool. I wear Xs, I ordered L. sat well, the sleeves are slightly short. And so super
The cloak is very good. I recommend
good quality fast shipping I will buy more color : )