SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Good fit! Very fast delivery!
Came for 20 days, my size is 54 on a warm sweater, sewn well, there is no smell, I recommend the store ..
Very good jacket very warm
The jacket really liked it! I received it at the post office, there also unforged and dressed. The Mail staff said it was very cool! Very glad to buy. with the store did not communicate, but I will tell him many thanks!!!
I really liked it, thank you
Conform to the description good quality fast shipping good size
Nice jacket
Needle for a very long time
I recommend everyone to everyday, warm, windproof, in the rain of course will get wet, but not immediately. to work, to the village, to the forest and for every day the very thing, the fabric is quite strong, it is difficult to tear, you can safely slide off the slides, for the branches to cling-withstands! Pockets are absolutely all with snakes. At 48 the size took XXXXL. The only defect-there is no loop hanger, but it is easily fixable. In general, for such a price it's just a gift!
Corresponds to the description. The quality of the jacket is good. 2XL to Russian 50-52. the track was not tracked, there are no questions to the store, and the Russian Post works terribly.
The parcel came in three weeks. The card is of very good quality. The seams are even. Lining and Hood fur. My husband liked me too. Sent immediately, tracked all the way. i recommend the store, answered the questions and helped with the size.
Growth 170, weight 80. The only thing I wanted was dark blue.
Excellent jacket, quickly came. I think until-20 will be good. On the height of 170 the child took the size of L. a little wide, not for skinny.
At a height of 180 Weight 80, took XXXL was a little big as it seems to me, XXL would be just right. Quality is good.
Just in size.
XXL is a little/small XL.. La taille XXL corresponded to a petit XL in France.
Got it. Jacket clas for frost up to-15 will do. Everything is fine.
I took specially a little more for classes with mobile games.
Zataki money is not even plho
Perfect. Quickly arrived. Very good store.
All super, size match
Very good and the size of the sole
Jacket excellent! Neatly and qualitatively sewn. She took xxxl to her husband in russian size 52-54, and approached her brother at 54-56. The only thing i want to warn that the size is smaller for those who like to wear one blouse. Lovers to pry more clothes-take on the size grid. And i want my husband to take xxl. Recommend product
The jacket is just super. Very satisfied! I recommend!
Only in minus 30 in it will not go anywhere. Thin will be but from-5 to-20 the most