SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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Delivery took a month. Track tracked. On my weight and height (90/176) XXL came up. The only thing that in the photo the sleeves are narrowed, and in fact they are very wide. Well, in general, a good thing of good quality.
Everything fine, good quality, sizes are good too, very fast shipping.
I liked the shirt. There are no complaints about quality. On height 175 cm. And weight 80 kg. The village is perfect. Thank you store!
Good material. All worthy. Thanks to the store for the communication. I will definitely take something else from him!!!
Ordered XXL (no more). With an increase of 183 and a weight of 95, the sleeves are short (in my opinion), in the shoulders are normal, while the sewing when raising the hands up the sleeves practically do not bulge. A firm five for this price.
Everything came perfectly ordered XL for height 170 and weight 74 kg. Seller recommend!
My husband liked it, perfectly sewn, nowhere there are protruding threads, smell.
A little tarnish the sleeves, i unstitched the velocs and washed a couple of times i hope the stiffness goes away
Perfect.
Ordered the 25/09 received on 08/10. Sometimes amazon takes more time; bagged package, nothing exceptional to say except that it was fast. Thanks to the store. Regarding the product, for the price nothing to say. Regarding the size, I do 178 cm for 68 kg, I took the size xl, it's a little just at the chest and shoulders. Regarding the length, it is quite close to the ideal but the fact that it bothers me to the neckline, prefer to take the size of the top again. If you're filiform, it'll pass. I am satisfied, so I recommend this product and this seller.
I ordered the 2nd time, the quality of the norms, the store did not communicate ..
The sizes correspond (height 185, 85 kg-xxl), but for me the sleeves are slightly short, the fabric corresponds to the price, in general i will order!
Also
Well featured with shoulder pockets, Velcro for unit or other insignia, and detailing for elbow pads. I'm very pleased.
Fast delivery, trade quality as well as for me sewn
The village is comfortable. Prolovitsa advise
Very good!
Je to fajn za 15€ ale vychádzal som sa z toho keď som sa spotil..Odvtedy nenosím..Dajú sa dokúpiť chrániče sedia výborne..