SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Size.
Perfect size for an L
Quality is good, size guessed, China does not smell XD
I apologize to the store for rubbing his nerves. The track was tracked all the way, stopped tracking in the country, but everything came intact. The jacket is chic, all as in the photo. Sewn perfectly and very high quality accessories. Thanks to the seller that helped to choose the size, I ordered too small, the seller advised 5XL and everything was perfect. Height 185, weight 110, OG 118 cm. The color is beautiful, black (the photo seems gray, so the light falls) Thanks again to the seller for his help and patience. 100 +
The windbreaker received for 16 days such a speed of delivery has not yet met the windbreaker came up perfectly (consulted with the store) quality good threads sticking out no quality excellent to all recommend the seller and the goods.
The goods were delivered in two weeks. This product resembles a slim jacket. Some of the threads from the seams stick out. With my height of 191 cm and 112 kg. The jacket was back to back (the growth came well, but in the chest area-cramped. Although measured on a T-shirt). Size ordered 6XL. The goods and the store are satisfied. I recommend to buy. When unpacking the package can damage the second original package. Be careful
Not winter but for the price is normal
Shipping to Norway 13 days. Quality is good, there is no smell. I bought a child, I did not give it yet, but tried on myself. On my height 165 cm, weight 58 kg, size 44-46 Russian or 36-38 European jacket size L fit well, on the sleeves-only-if you are taller than 165 cm, the sleeves will be short.
Very nice good quality
The store is decent thanks for the jacket really liked
perfect and fast.xl for 1.73 and 72 kilo
Normal jacket spring-autumn with lining... more like not an army .... but a robot tractor driver. well, I'm a bus driver .... I think driving in it will be convenient. all right
Excellent autumn-spring jacket. Specify the sizes with the store!!!
The jacket is good. Sold, too, handsome everything came quickly. At a height of 178 weight 82 kg took XXL came perfectly, the sleeves a little by a couple of cm would be longer. But not critical.
perfect
Very nice for a good price./..