SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Jacket that makes its use, I get very wrinkled and you almost don't notice those "michelines" as marked as in the picture but it meets its function that is of good coat
Small at all. 5XL tunic to tunic. And so light down jacket, norms. For our purposes came up.
Excellent down jacket, was a smell, but after walking in it half a day the smell completely disappeared, the seam is good, in severe frosts has not yet experienced
Good jacket
Outside it seems to look good, but inside it is very low quality sewn!
Vashche krutota, ordered that for the future with the size to decide! I did not even expect, for such money, such a decent product!!! In addition, it is also warm with such light weight!
All perfect jacket superovskaya
Quickly reached the jacket, the quality is good, the jacket is warm, while withstood-15
The order took longer to arrive but all was correct I ordered 3XL and measured 1,88 and weight 68kg is very warm
All Hood! For the spring itself it
Jacket-eurowinter (cold autumn, warm winter), sewn neatly, there is no smell. On height 174 cm, chest girth 102 cm and weight 75 kg perfectly sat XXXL.
Thank you store, fast delivery
The second jacket I buy, all the norms... I advise you to take a larger size, in frosts to wear a sweater...
Desheman demi-Season)
The parcel came late for 1 day, the size table is correct, the jacket is suitable for deep autumn, frosts more than minus 20 degrees probably will not hold.
The item came quickly. the sizes and description match. the quality is good.
The jacket ordered his son 12 years old, his height is about 160 cm, thin. I wanted xl, the store recommended l. in the end came up, but i'm afraid that next year the son will still grow and will be small. In general, the delivery is fast, the quality for such money is quite good. Recommend product and seller
Excellent
OK… all right
Fantastic item and fast delivery
very good as this price
Brilliant Jacket. Awesome.communication and honesty. Very fast delivery. Thank you very much!!