SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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The dress is really sweet and is exactly like the photo and arrived in perfect condition. Ordered on November 29th. Received December 9th. The order took 10 days to arrive.
Nice! Very cute.
Prześliczna dress, good quality, fast delivery
Great Thank you for being beautiful as explained.
Took 12 size for 11 months on the photo set, perfectly fit) on the tag 92
The dress is excellent. Fabric is good, soft
Very beautiful
The dress is just gorgeous! I took the size of 9 m, my daughter's height of 71 cm came perfectly.
The dress is chic, everything is smooth, does not stick out, does not smell, the height of 73 cm we, excellent village, the sleeve is long, but not critical, if less size, it would be small! Thanks to the store more, always answered the SMS and told!
love! beautiful color and material.
Delivery to Moscow three weeks. The quality is good, but the color is much darker than in the photo. And so everyone is happy. Took for 12 months, the dress size is indicated 92, suitable for 80 exactly, T. E. For the year will be just right. The purchase was not the first one took a Tiffany dress earlier, I do not know how to call it right. It is very very beautiful, looks more interesting than pink. But I'm happy with all the colors. Thanks to the store.
Dress fire!!!!
Very nice dress, took 2 pieces of my twins for my birthday. The only thing was a small spot (washed) and on one seam crooked stitched, not critical. Size 9 m in my opinion just on the height of 71, the dress is indicated height 86. I will add beautiful photos, if i do not forget)
Excellent dress, pleasant to the body! Decent!
The dress is delicious, 100% cotton stretches. Color milky white, even better than white
The most delicate sweet platyushko
The dress is chic, there are no complaints about sewing, the size goes in size, the mesh on the skirt is very high quality, it does not get confused, it does not crumple, like on cheap products. I took the size of 12 m, my daughter 1 year, 78 cm, 9,200 weight, quite a bit long sleeves, otherwise the dress sat straight on us. Upset only long delivery, 5 weeks to voronezh, because of this did not have time to come to the holiday, i had to urgently buy a second dress.
Excellent dress, excellent store, asked to send quickly, as it was necessary for the celebration. Consulted with him on the account of the size, took a little more, for 9 months there is a label 86. On the child age 1 year and 72 cm/9200 the village is good
amazing thank you
Beautiful dress! As in the photo. Very fast shipping!
Dresses stunning! Quality is excellent!
Beautiful, just like the picture and received in a week!