SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Everything is fine! Quality fire, ordered size 4 came up height 110
Great T-shirt. Size fits
Good
Quality is good
Quality is good!!! No smell!!! Size 100 took for 3, 5 years, height 104 cm. Order!!!
very very good!!!
Package did not come
Ordered 11.11, took 4.12 at the post office. The quality is excellent, but the growth of 102 is very large, it was possible to take less.
T-shirt is good, quality. Stitched exactly, the threads do not stick out anywhere. Purchase satisfied. Only it turned out to be a bit too big, but the main thing is not small. I ordered for 5 years, came to a height of 120.
The T-shirt did not receive, sent by the track of Latvia, but did not reach. The money was returned.
A good jacket, the quality is normal, the material is mixed cotton + synthetics, so it seemed to me. Threads do not stick out, there is no smell. For such a price is excellent. My son liked it. The size approached a 4-year-old, thin boy. Delivery is fast.
The parcel was exactly a month. Ordered October 24, received November 25. The price was 203,25 rubles. The quality is super, ordered for growth of course, we are 2 years old, but no more for a lot. The growth is indicated 110, but it seems to me a little less than this size, since there is something to compare the normal Russian Size 110. This thing is a little less. Who wakes up, do not hesitate, take it. Quality is good, 100% cotton. I recommend the store, I will come back for the purchase. In other stores this T-shirt from 320 rubles, checked. Even stupidly ordered, and the firm they have one and. Buy will not regret. I personally decided to buy only here.
Excellent blouse, I order the second time, the size of 110 cm corresponds, for a child 104 cm and weighing 20 kg is a bit too big, by the spring is expensive. Moscow reached 3 weeks.
It's okay! The goods came quickly))) we already have 3!
Unfortunately, I did not receive my order. The money was returned.
RR 140
Cool... At 92 cm height approached 110
Excellent quality, neat tailoring
Before that, I ordered a smaller size, we wear that jacket for six months, I ordered more, excellent quality)
I order a second time on the coupon. It's okay. Tracking shipment and arrival without details.
Good T-shirt, delivery a little more than a month
OK
I didn't. I don't know why. The husband came to ACC. So I do not reduce the stars. Maybe some kind of mail hitch. Обидно. Because the jacket with a coupon at a sweet price of 160 p was.
I took my son a little to grow. The quality is excellent!!!! Thank you very much to the store!!! I will order more in size. 100% cotton. Delivery is fast.
Excellent