SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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Euro (€)
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The jumper between the legs is plastic especially trust there! But the rest of the quality is super!
In height a little does not reach for normal photos of a person with a height of 180 cm, in a sitting position.
Packed perfectly, in several layers, the goods arrived before they promised) the assembly is easy, intuitive, it is only necessary to look at the photo and everything is going) everything corresponds to the description, the lamp works! Different types of light and plus function brighter and dim! While I like everything)
All works kit full
It was 2 months, the track was tracked, well packed, the goods match the description
There is no instructions inside the pakage . U need to look at pic and fighter out
Now I'm gonna be a blogger mom. I'm sorry.
The product is packed perfectly, the store recommend.
Thank you very much to the store. The product is just super. Everything works fine. The quality of the goods is excellent. The packaging came very well.
Perfect, thank you!
Thank you all came, Super ring. Everything matches.
Daughter satisfied, but delivery more than a month (
Came in a large foam box, all whole. Shines brightly.
Thank you!!! all received, took a diameter of 26 cm, enough for selfie and shooting video!! good light!!!
Fast delivery, with the store did not communicate, for their money-a great option
All received. Delivery to St. Petersburg month.
Super fast and well packed! Thank you!
Everything is just super! I'm delighted!
Excellent packaging. It came 2 weeks before Kiev. everything works.
Finally came the parcel. It was exactly a month before the Eagle. the track was tracked completely, surprised by the fact that the parcel was in Yekaterinburg for a while. The package came whole, all tightly packed, the tripod is packed in a separate pouch, the lamp is good, 16 cm, 3 lights, white, bluish and yellow + several brightness modes (the number did not check). Instructions No, I had to understand myself, how to put, to what to attach. Everything is quite clear, you only need to carefully look at the pictures. In general, the purchase of credit. Can work
Really good , thank you , it’s very accurate and what I wanted , came as it shows on the app and no problems so far .
The lamp is good. The stand is fragile, the lamp shines well. But for such money it is worth it. Stronger and cheaper did not see. Height approximately 1.3 M wife height 1.63 m
The lamp is super.
Great thing! Only the assembly instructions in the kit are not enough, sorted out by the photo of the goods)). Packed perfectly, got in a month, tracked. In the assembled state exactly as in the store's photo!
I thought it would be more. And the tripod and the lamp itself.