SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Thanks to the store! Precise description, color and size. Good quality! Fast delivery! good store, I will still order in the future ....
It's not the first time I order. The quality is excellent. The fabric is really dense. Size 7 T came up to a thin boy height 121.
The child is happy) on the growth of 116 OK
The size approached the height of 100 freely.
Not yet used but looks good
Not yet used, but looks good
A good t-shirt, not as bright as in the photo, but i like it. Tight jersey. Size 8 for height 122-128. The track was not tracked. It's been more than a month. With the store did not communicate, there was no need.
The quality is excellent. Size 4 t is our 104-110, 5 t corresponds to 116.
Excellent cotton t-shirts, quality otpadnoe, drawings bright, the child is delighted.
Delivery 2 weeks. Quality is excellent! 100% cotton. Corresponds to the description
We are now 6 months and we are 73 cm. I think the t-shirt is about 100 cm tall. Quality is not bad, elephant embroidered.
The goods came quickly, faster than the specified time, the track was tracked. I ordered panties, blouses and a t-shirt, all size 3 t, things go in size. Child now 3, height 101 cm. Stitched well, the threads do not stick out, odorless, there is no marriage. T-shirt is more qualitative, you can see on knitwear.
Excellent t-shirt, sewing factory, cloth dense, liked
Great t-shirts!! and very good store! I ordered two different colors, one was not. The seller himself informed about this and proposed solutions) sent two identical, in agreement, but different sizes. Thank you for working and so with customers! I recommend both the seller and the store!
T-shirt is very good, but the child for 3 years is big, it was necessary to order 3 t. But it's okay, i'll order more.
Good quality! Soft fabric. No smell. Delivery to moscow-2 weeks. The parcel was tracked. Size 4 t for height 104. It came perfectly. The goods are satisfied. Seller recommend!
Good
Appliqué is a little off centre but it is still a cute little T-shirt.
T-shirt super. The quality is excellent. The size is the same.
I order a second time! Excellent children's clothing. Quality is very good! The size corresponds to the size grid! Drawings after washing do not peel off and do not fade. I recommend both the store and the store!