SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Size S on the puppy of the French Bulldog 30 cm in the Withers sat perfectly
Right size. Shipping very fast
Very fast delivery, kombez approached, on Spitz, length on the back 35 cm.
All in private, sewing yakigny. The bovine of the chemical smell of shvidko viutrivall. The Canes are great on the dovzhini and on the back of the outdoor, ale Z our non-standard city is idyllic. Z viborom rosemir Duje finished the reviews.
Raincoat is cool. Thank you store!
Good store, fast delivery, good price. I recommend everyone.
On the dog 10 kg. They took XXL. Just right. From the rain it seems to help until tested. The hood is large. The material rustle a little, but I think it will not. In short, everything is OK.
Fast shipping. Great raincoat. Seller recommend.
York, on the back 31 cm, in Volume 37, S did not fit, small, it was necessary more size, but the quality is good, the fabric is not soft
Sizes match
Thank you order well received, Nice model, for my little dog, a little big, but it can still grow Then it'll be fine
Thank you very much. Very high quality raincoat, fit in size. Thanks again.
One cute raincoat! Such a good quality. I just bought it small. But I'll ask for proper size. I loved it! No need to talk to the store
A healthy raincoat, does not get wet, but it turned out to be big, it's her fault. Our sizes: the back is about 29-32 can not measure exactly, constantly spinning, chest 37, it was necessary to take s-ku. Otherwise everything is fine. Delivery Moscow 2 weeks as none of the stores.