SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Super! Nothing was wrinkled during delivery. Thank you.
These are so gorgeous I'm super happy to receive my 5 headbands my wedding party will look amazing in them. Major thanks!
Everything is safe and sound! Made Super! Thank you!
Perfect! Just like in the picture! I'll buy more!
Great quality recomend 100 %
Beautiful, came in a inflated package.
beautiful
Good
Very beautiful wreath and packed well. She took for the garden for the matinees. I recommend. Thank you for the gift.
Perfect
Shipment great packaged. Everything is perfect.
Really pretty!
Thank you very much. Item as in the photo. Wreath beautiful, neat. Suitable for any head size due to the fact that the back is fixed with a ribbon. Packed very well. The wreath did not crumple. Came with a gift, which is also very nice. I advise the store.
Wreath-Super! Just like in the picture. Packed well, in an inflatable bag, nothing wrinkled. Delivery to Kiev 1 month, track tracked. Thank you!
The wreath came in a inflated vacuum package, so that the flowers were not wrinkled, there was still a gift-hairpin. Exactly corresponds to the picture, very satisfied, I recommend, thanks to the store!
Very beautiful. Great packed.
Thank you very much to the store))) Fast delivery, and even as a gift the hairpin was put))) In general, the parcel is happy)))
Perfectly packed, came a whole not crumpled. The description corresponds. I recommend
Top
The fastest delivery in the history of purchases in Ali (on the 9th day from the moment of payment was taken by mail, and this is given "Black Friday"). The wreath is packed in an air cushion, the quality is good, especially for such a price. Was pleasantly surprised.
Seen that flowers are artificial, but is very nice
It has arrived perfectly protected, inside an air bag! The flowers are very nice, very vivid colors! They look tight. The size is adult.
They're beautiful!!! Well packed and quick delivery. Love it :)
Pretty and well packed , arrived perfect and quickly
Very well packed! Delivery in time. As in the photo. Recommend store