SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
The dress is just super! Top cotton. The size is written 130., for girls 5,5 years old.
The dress is beautiful. On height 113 is too big, especially at the waist, my girl is not a pyshechka, but it looks very beautiful. I recommend the product.
Thank you, the size came up perfectly, soft pleasant fabric, very beautiful dress, I recommend)))❤❤❤
Pretty but small for my daughter
Seems to me a little bit nieproporcjonalna. Long sleeves, and same length, especially lining short. Suggesting the sleeves myśle, that selected przeze me „ ”will be perfect for female child 6 wearer size 104-110. About the length hard tell me, but when this size should also wypadać well.
The skirt is not as lush as promised
ok
The dress is good, the threads do not stick out anywhere, there is no smell, it came quickly. The only drawback is the size. At a height of 120, I ordered 140, but it was necessary even for a larger size. But the dress is really good. My daughter really liked it.
Pretty dress, the quality is excellent, thanks for the fast shipment, and delivery)))
Beautiful dress. Recommend. 5 T is OK 104
A good dress, the daughter is happy, goes to the kindergarten, the material is good, if worn with a lift it will be very lush, you can also on a holiday
Codowne! Material rewelacja! Recommend
All as in the description. Delivery to Krasnodar is fast.
The dress is very beautiful. But the petticoat is short, only-only covers the ass. Ordered 100 for height 93-94 cm
A good dress, sewn normally, took on the height of 110, 4 years, size 6, long sleeves, the length of the dress is normal, if it took less size, the petticoat would be short. In general, cute. Thank You
Dress prześliczna, such as per zdjeciu, downside is odpadajacy button
Dress very pretty and comfortable feel. Future After 2 weeks
It came quickly, but defective. There are leads on the skirt. Edging of the neck with a jamb: the seam of its connection in front right in the middle! The dress is small! On the growth of 120 we back to back!
Very nice, just like in the picture, I ordered size 140 for two girls 1,10 meters high, they have a little bit of slack left, but very good! I recommend them
The product is happy, it came quickly, took on a larger size than necessary and did not pass thanks to the store
Very nice dress, came in 15 days. Truth is that size is zaniżony kupiłam 140 (8) and for female child 134 will be as did several times założy and wyrośnie but recommend
Dress prześliczna!!! Good material. Shipment szła 14 days. Thank you
Thank you.
Size 8, is too small for high 5letniej girl. 8 it as our 122. Delivery very fast
It's lovely thank you