SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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Cute costume for such money, thank you
Beautiful, like in the picture. Fabric is thin. Took size 3 for girl age 3 average ומידה 18 year old girl and months relatively small.
Cool suit. Came in two weeks. When always after 1,5 months
Tracksuit super. Shipping equal month. Place order now a second time. Size 3 T's Polish 92
Great suit. Thin, odorless. Small size. On the tag 120, the growth of 105 is ideal.
Magnifique
Jolie
Excellent suit for height 95 just
Precious is worth it and the right size
More beautiful מהתמונה!
At 3 Rocky took 4t-120. .. Трішки великоватий але think spring буде саме then. Shipping about 3x неділь in Україну, Черкаську Reg. Якість not погана… here такі від 380 USD… мені подобається… recommend
very beautiful products, fast delivery time, will be ordering from vendor again. thank you very much
Looks identically as the pictures. Very fast future pack.
Suit Super!!!
Delivery 2 weeks! After payment of the goods the store contacted me, and asked separately to pay for the delivery, which was extremely surprised! At 110 on the marking of the child 92 cm with a small margin! I hope it will be well worn!
Great!!!
Delivery to Minsk 20 days. Outside looks great, the inside is all in threads.
Everything is fine! Very fast shipping
The parcel came in a month. The girl is 83 cm tall. On growth, but you can wear it now. Normal material, after washing everything is fine. I will order more necessarily
Uncle Garno for 11 days of delivery, I'm in shock! Packed with good, came to Novu Posta, the store's uncle and son of a bitch! Recommend)
good .. but not for winter .. but you can make you baby wear some sweater under it that gonna be okay
Quality standards. The fabric is thin, for the spring, warm autumn under the tights. A little thread sticks out -- but not critical. The material is soft, velvet type. At 2,5 took 3 T on the tag 110. It will be a bit too big, but the norms, for growth. In the Rostov region for about 3 weeks. I recommend. For such a price-a decent suit.
The third I buy
For 2 Years 3 T will be norms
Good.