SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Received the long-awaited parcel. I liked the suit. Daughter 5L, pleased with the size. Seller and product recommend
Very good set ....
Very cool suit! The fabric of the T-shirt is so tender, and the shorts are thin, light very satisfied with the purchase, I recommend! Quality goods!
Interesting suit, looks good, my child is big now, but in the summer you can already wear the top jersey, pants light fabric, size 3 T, the child in the photo 2 years. Threads stick out is not critical. The order came quickly.
Very cool suit. For a girl height of 103 cm 5 T bolshevat. fast delivery. Weeks 2.
Very beautiful set!!!
Thank you!!! Very good summer children's suit! All you good!!!
Quality is super. Size fits
The suit is good, but the size should be 5 and this is 106,112, and it costs 120, the armhole is very large.
Quality pantalon fabric is not excellent
Good Quality
Delivery is fast. I ordered 11.11, I received 28.11 in the Moscow region. The store sent the order in hours 5. cotton shorts, chiffon blouse. Height of the child 117,5 cm. Enough for growth. The blouse will have to be sewn, because the girl is thin. The order is satisfied. Thank you
good quality item as described and as per picture thank you
Very nice material and true to size. Thank you
Excellent quality! All in accordance with the description. Everything is stitched, nowhere threads do not stick out, embroidery is even and delivery is fast.
I liked it, I can not say anything about the size, there are threads sticking out, but this is not a problem.)
Thank you to the store, quality goods, I recommend to everyone.
The goods reached Mo very quickly, the track was tracked. Quality is good, there is no marriage. The only negative is that the T-shirt size is a lot more than the shorts in the kit do not wear.
Hello received set girl is beautiful as pictured the fabric is good we are happy was not accurate talk with the store Thank you
Very nice :) very fast shipping
Nice summer suit with shorts
Fabric of good qualities. Very good.
Very cool material, nicely sewn
Thank you very much to the store for the lovely Set, ordered 22.08 took in the mail 23.09. How sits i do not know, because they took on growth, we really liked the kit.
Very beautiful suit, for height 120 came up perfectly