We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
United Kingson & United States
7-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
The goods came in a month, the color is the darkest. Applied well, worn for a long time) Lines are smooth, clear) Good Goods. The track was not tracked, put in the mailbox.
22 Nov 2019 12:01
The store sent quickly. The order was delivered in three weeks. I'm not delighted with the pencil. The eyebrows are washed off with warm water.
29 Oct 2019 15:22
I love this product! It's long-lasting and the color is as described.
21 Aug 2019 23:40
19 Jul 2019 10:45
Very good pencil! Painted and forgot for the whole day. The colors are bright juicy. I recommend to buy. we have such 450 worth. The only negative is a long delivery-50 days.
13 Jul 2019 06:18
I saw such an unusual pencil, i ordered it for my grandmother, she practically does not use cosmetics, but eyebrows decorate with a pencil. Pencil draws three strips, it turns out a good imitation of the hairs of the eyebrow. The texture of the pencil is similar to the marker. He quickly grasps and holds reinforced concrete! Well, a very persistent pencil, it will last more than one day (give it such an opportunity), is not afraid of moisture and accidental rubbing. The store has a lot of shades. I chose the first, brown. It will suit russian and brown, not red!
10 Jul 2019 13:45
I can draw perfect brows precisely with the help of this tattoo pen
2 Jul 2019 01:01
Very convenient to use, looks quite natural, everything is packed at the highest level, there is a protective film on the liner itself, as well as cardboard packaging
24 Jun 2019 09:30
thank you very much everything arrived in perfect condition, the shipping was super fast! 100% recommended thanks to the store. quality of the excellent products