We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingson & United States | 7-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
The order was received in 70 days. Russia is not tracked either. Already opened a dispute. And after 3 days, a message came that the order is waiting in the post office. Packing of mint (this is if anyone will order as a gift), but to me-not critical. I'm glad that in general... Not yet used.
arrived without defects. Thanks for secure packaging. I give you a 5 stars.
Excellent , very satisfied.
It took me some time to find a for such a modest price. Thanks to the seller!
Thank you
totally worth its money. recommend.
Great as always :)
As described. was well packed. Great customer service.
will try it out today :) thanks for the shipment!
Very nice！
is of a cool quality
With such a discount, is just what i was looking for
Not for my hair
Excellent product. Thanks!
probably the cheapest online. glad i found the store!
Oil came to Kiev in a month. A little bottle, for some reason I thought it should be more. Packed in a box, sealed with film. Shelf life up to 2022) we will try
Not really ‘leave on’ (as package states). Smells nice.
Perfect
Great product makes soft without apoesantire
very good
Everything ok, quick to receive it, very well sent.
Leave your hair dirty
It came in a normal package, everything is whole, looks good. We'll test. Thank you to the store.
Excellent oil. Details on my channel anastasiya koki
Good when use on wet hair. Not argan - appricot and grape. Se declaration.