SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Good combezik. Exactly according to the description approached the size. Fast shipping. It remains to check whether it gets wet or not. I'll sign it later. My dog is a griphon, weight 6 kg. back slightly less than 30, chest 50.
Kombez unrealistically cool! :)) ordered-01.12.19, received-19.12.19! Delivery is unrealistically fast to Ukraine (Zhitomir). The suit is made akuratno, the threads do not stick out, there is no smell. For our winter, it's something sooo warm! I took on the zvergpinscher-5 kg XL (on the record label size 16). Approached perfectly, exactly the same. The store put a nice gift! Thank you very much :)) very satisfied!!!
The overall is good! Delivery is fast, and the gift was)
I got a suit, I'm very happy with the purchase. The quality is excellent, the down jacket is very warm, so no frosts are terrible. Mopsyara freely drives. Thanks to the store, I recommend!
The quality is super, did not expect, the size clearly approached. We really liked it. Thank you very much! Delivered quickly.
Great suit. Thank you for the gift.
Quality winter suit for a dog. Very satisfied! Fit in size! Only the color came not the same, ordered pink-got red! Seller recommend!
Stitched qualitatively, light, warm, I recommend.
Excellent suit, but with the size missed, ordered to see the growth.
Cool, warm, my dog does not like clothes, and this one went well, ordered as a gift, now we order it too.
York 3.5 kilo fit in size
Delivery to Ukraine 2 weeks! Good chicken...) toychik about 2 kg weighs... Size just right! If something to poddevat in The Frost then you need to take on a size larger (M)
The jacket is healthy .. took M on the middle York .. In size-quite approached) the quality is excellent .. warm) only the dog is not delighted
Great clothes