SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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Euro (€)
US Dollar ($)
Everything does not look bad until it was used. Yuz
I like it very much! I advise! Beautiful, expensive look! I'm happy. Thank you!
The product corresponds to the description. Shadows are beautiful, lie down well. I'm happy with the order. THANK YOU
Very beautiful Eye Shadow
The track served only in Russia. Very shining, but how to wear behave has not yet checked. Until Novokuznetsk walked a little more than a month. Came in a box, a box of mint and drained, but the goods are not damaged.
Good
Magnificent colors just like the photos
As usual a great store, perfect decoration and super fast delivery
Shadows are beautiful, a lot of mother-of-pearl. Packing capital. Delivery speed. How will they stick in front of your eyes, let's see. I recommend to buy.
Shadows are super, soft and gentle. Came in less than a month in Nizhny Novgorod.
Excellent shadows, but I thought there was a dark blue color, but it turns out dark gray, I will use of course, I liked the quality
The goods were not tracked, it was a month. The quality of the shade liked, do not crumble, lie flat. I did not notice that there is no brush and a mirror, but not critical. I advise you.
Everything came whole. In the box. The shadows themselves close slowly, the packaging of organa.
Shadows are good!!! But... they sent me another color. I bet 5 stars for completely returning the money. Thank you!
Instead of shadows, they sent powder. Opened a dispute, the money was returned. Thank you.
It came quickly, the quality is good. I recommend.
Beautiful shadows, good packaging. Delivery fast about 3 weeks to moscow
Excellent eye, good borne by, fully conforms to the description. Thank you store
I liked the shadows well pigmented.
Good
All perfect. Fast shipping. Dark circles beautiful
The order came quickly. The shadows are good. Seller recommend.
Ordered shadows 19.07.19-received at the post 28.08.19. shadows liked. packing, delivery, everything is fine. i recommend.
The manufacturer of cosmetics like it, but this package has not reached me, sorry (the store returned the money promptly, for this my score 5
Good shadows, all day of course do not hold, and for me a lot of shine.