SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
The dress is super sewn neatly, the top is cotton. I took the size of 5, my 4 years of growth of 103 was perfect. Sent for a long time already worried that it will not reach the matinee, the parcel came in time. Delivery days 20. The store answers all questions. In general, I recommend
Dress Super! It is light, spinning, the child is delighted. At the NG holiday, the perfect snowflake
Normal dress.
On the growth of 110 took the size 6, the growth is written 120, but as you can see the dress just right))) beautiful))) live even more beautiful than in the photo)))
The dress is very beautiful, it came for a month
Dress przepiękna. Recommend
It came on time to the matinee managed to come quality good
Dresses look just like the pictures. All OK. Mięciutki tulle. Only minus the stainless Miedzy 3T a 6T there are almost difference:/
Pts spectacular dress! For such a price tag, the quality is good. I wash on washing for fine linen. Thanks to the store for the fast delivery.
Delivery fast. Rosmer 7 perfectly fit the girl 118 cm.
The dress really liked, the quality is good, there is no smell. Delivery to Rostov almost 4 weeks. By the size of 6 years ordered 7-ku, the village only, it was possible to order 8-ku. In general, satisfied! Thanks to the store.
good
The dress is good. I did not even expect it, it looks good, the quality is not bad. For 5 years I ordered 7. but we are large, growth 120
Dress class! Very beautiful and gentle. Snowflake-Pushinka!))) on the growth of 100 cm the village is ideal and in length and width, even with a margin in width, but for this there is a belt)) I advise you to buy!
Very beautiful and quality dress. On the height of 117-118, very good, hides the knees cm by 5. looks great and unusual. Top natural cotton. I recommend.
Chic dress, everyone is happy and daughter and I. The quality is excellent, the top of the hbshka. It came in 2 weeks in St. Petersburg.
Beautiful
Beautiful recommend
Very beautiful, for 5-6 years. Delivery month to Yaroslavl
The dress is very well sewn. Lace of excellent quality. A couple of threads were sticking out, but it's not critical. Lining of soft cotton. I recommend!
The dress is very delicate and beautiful, took 4 T height indicated 110, we are 3 years old but we are plump, have not measured yet, composition 65 Cotton, 35 polyester, long delivery for some reason, threads stick out well it's not critical, I liked the dress
Very beautiful dress. Goes in size. Ordered for growth (daughter 2 years-size 3 T)
Very surprised dress) the quality is of course 4, but from afar looks very decent) for one morning in the garden the most it! Very beautiful bow on the back. I recommend
Pay chic, the quality is excellent. I recommend the store, immediately answered and kept in touch.
The dress is wonderful. there is no foreign smell and threads. for 4 years, the size is perfect.