SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Very good pajamas. I liked it. Fast shipping
I ordered 1.12, I received 19.12 at the post office. Thin jersey, the color corresponds to the description, the pattern is clear. On a thin child. Took the size of 5 per Son 3 years (height 98 cm)-US with a margin. Tracked parcel to Post Office
The goods came somewhere for a month. Small size for size. The fabric is pleasant.
very lovely product fine quality good price recommend it
Pajamas are very pleasant but touch. But you need to take a couple of sizes more. I took one size bigger and it back to back
Very pleasant to the touch pajamas. Panties are more like leggings-very much in the guise. I took a larger size, pants just, the jacket is too big. We liked
Quality is good, delivery on time. Track tracked
very thin ,not for winter,but nice
Slightly small... size "6" perfectly fit for 5 years, without stock. With the store did not have to communicate
Class! Order. Corresponds to the size.
Good quality, I recommend, in size a little with a margin we have a height of 107 cm
Pajamas are very cute, soft, thin. The only negative, small size, take a couple of sizes more and not on plump. The elastic on the panties will be very tight
The goods are good. At 3G everything came up.
Dobra kvalita to headquarters velkost na 92
Good pajamas, threads do not stick out, the color is saturated and bright
Nice suit
Extremely fast shipping. Superior quality. Will buy again!
Although I order a lot of clothes, but this store delivers the right size, very satisfied
Beautiful!!
The quality is excellent. It came in 3 weeks. Very satisfied
Super quality;)
Same as in the photo. Perfect
It's the third time he bought. I love it. We have to order more size than in Spain.
Great pajamas. Size 8 fit well on a thin girl 8 years old 125. A full child will be too small.
Thanks ★★★★★