SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Excellent store communication! I was advised to order one size up & the coat I received is a better fit than what I originally ordered. Thank you!
1.90 and weight 88kg perfect size 4XL.
good
Very nice
perfect
I order 2 times. Quality is good, protruding threads, there is no smell. The store specifies the size, probably I sew for you. Delivery fast no more than a month. In general I recommend.
A good thin jacket for a warm autumn, on the chest girth of 102 cm, I.E. Our 48 size 4XL is too big, it would be better to 3XL, but also the store, and I reinsured... Shipping three weeks, advise seller
Alles OK.
The jacket was delivered quickly, less than 2 weeks before MSK. Fully corresponds to the description and photo. The only thing, the material thought would be different, in fact as a raincoat, I think it will not be very breathing, but it will not get wet. Its money is worth
Nice
j'adore
good product
Like product quality, dressed well was perfect.
Great jacket!
Essez jacket fits me very well good product and correct price
Great jacket! On how much protects from the rain has not yet checked, but in itself the fabric is quite dense and autumn in the South in it I walk over the shirt. The shape is a bit baggy, which is not a plus. Stitched qualitatively, no complaints. Pockets on the sides with zippers, deep, pocket inner is also deep, without lightning, and do not need it there.
The whole village is perfect, the quality and material are super, there is no smell, there are no threads sticking out. Fast delivery, BC Novgorod 3 weeks. On the height of 182 and weight of 85 XXXXL as poured. Seller respect.
Ordered one size, but on the recommendation of the store ordered another size. Correspondence sent him his size. I had the impression that they sewn a jacket. The whole village is perfect, the quality and material are super, there is no smell, there are no threads sticking out. Order will not regret!!! To Voronezh less than a month.
Match the description. Super mega fast delivery! I recommend. Windbreaker for late spring and early autumn. The price corresponds to the quality.
The jacket is very good, when it arrived it smelled weird but after washing it is perfect. The size I bought the same one my husband wears and it fits perfect.
Super fast Delivery, looks good Thank You
Coat is good, отримав for місяць, мій зріст 172 cm і coat XXL чудово підійшла, але надіти можна тільки on T-shirt, більше нічого під неї not надінеш, think краще замовляти on розмір більшу! Uncle
The jacket is delivered on time. Stitched very high quality, the size corresponds to the data in the table. The only thing is made of the material from which umbrellas are made, so in the rain will not get wet, and so everything is fine.
Thank. The jacket is not of bad quality, but the size is small. The store entered the position and returned some of the money. Be careful with choosing the size.
Very good! 5+++.