SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Good quality ordered panties and bodysuits, not the first time. Soft cool, after washing the shape does not change
I ordered a set of blouses and pants. Fabric cotton. The child is 1 year and 4 months old, but the size for 2 years is just. Small size. But in general, we liked it, we will wear it at home.
Panties are excellent, size 6 m per child 4 m, height 66 cm weight 6800. The fabric is excellent, soft, odorless, does not deform and does not shed.
Panties are very pretty. I liked the coloring, it's very good for the house. You can wear some for a walk. In general, thanks to the store, I recommend. the parcel was a month.
Size written 6-9 months, quality is good. Interesting drawings! I recommend taking a larger size
As always excellent, I order not the first time.
Pants are small and the quality is excellent. Very gentle and pleasant to the body material. Great store.
Everything corresponds to the description. Panties are good of thin tricatage. The coloring is pleasant, just for girls.
Excellent quality, fast delivery
Panties of excellent quality, but they are very small. ordered for 12 months, daughter 6 months. And they are short. but the great-grandfather is very sociable, answered immediately and solved the problem.
Pants fire, cotton 100%, do not believe anyone, just those with a pattern of bright more denser seems the top, inside they are soft. asked to put brighter, somehow it turned out, ordered 3 types, sets did not work. Delivery less than a month, tracked. Thank you, happy!!!!
Excellent panties, I take the fourth time. Small size for size. I recommend
Before Nizhny Novgorod came the parcel in 20 days. I liked everything. I ordered pants and sweaters at once. The store tried to serve kits☺️ In principle it turned out. The material is thin, but the quality is good. At a height of 75 cm and a weight of 8,950 a little reserve is.
Deserve for 10 stars.
Came the goods quickly-weeks in two. The goods and the store is happy-i order not the first time. I recommend.
The goods are of excellent quality. I liked it very much. Shipping is not tracked only, change track number.
Pants are good, only the coloring is not very. For my child 10 months. Height 72 weight 8 kg is very large, i'll try on after a year.
At 1.5 years on a large child is not enough. But my baby up to 2x will wear. Good, light. To teach to the pot just right, she will remove. Pleasant, one but the embroidery is rough, the fabric with holes.
As in the description. Material as bodys. Synthetics in the composition of course more than cotton. Not yet tried on. To moscow in 3 weeks.
Delighted with this store and his goods. Took 24 m for girls 11 months and 1,6. Very good. The smallest girl is 11 months plump, so everything is fine. Nothing presses and does not fly! Very beautiful coloring. Fast shipping! Thank You
Very good blouses
To moscow delivery exactly a month. Panties each in individual packaging. Quality is good. After washing and sock i will add a review from the photo.
Excellent home pants, a little bit thin, but it's not critical, we have a warm house. i recommend.
The order is very satisfied. it came quickly.
Awesome