We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingson & United States | 7-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
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Candles are very beautiful, came just in the package, but whole, shine well and smoothly. Batteries included. I will then order more. Excellent purchase!
Super!
Well received to recommend delivery took 3 weeks, thank you
For a brand new the price is really modest. Surely recommend
I was contemplating where to buy online before I found this shop, and now no doubts are left
Looks great, I don't find any defects… Shipping was quite fast and arrived without problems.
I decided to compare with similar offers and soon found out it's the best possible alternative
awesome for its price bracket
Well, that was truly a bargain. My order is in the post already, can't wait to collect it and give it a good try at home
I was worried about safety of free delivery, but arrived in really excellent condition and in time. Thanks a lot!
Thanks for fast shipping! The is better than I expected!
Great processing time, no complaints! Highly recommended!!
very very good!
Awesome ! I really like it. Thank you!
At last!!! beautiful !! free and super fast shipping. many thanks!
like this !
I really like this . very beautiful. Thnx!!
amazing quality of + fast delivery. my respect to the store
Excellent , very satisfied.
Great! Without damage! Everybody's working!
Buying from this store has exceeded all my expectations. Thanks for !
Beautiful of course, but i thought they would flicker like lights, and they just shine. Came quickly
Perfect. I ordered 2 colors and I am not disappointed with the result! Candles arrived in 3 Weeks and batteries provided.
With batteries.
Everything is fine, delivered in 2 months, but this is a claim to mail