SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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Walked 37 days
Très bien
Great Jacket
Top quality free shipping time Long
Good jacket for spring and autumn, a little big for height 122
Beautiful coat looks amazing. Thank you
Excellent jacket for its price. Bright, warm. On the growth of 120, took the size of 9, it turned out to grow. Delivery month. Sent quickly.
Great. Approached the boy height of 140
The goods ordered 20.11.19 came 28.11.19, the track was tracked. Quality is good, odorless, zippers and buttons are working. With the store did not communicate, there was no need. Seller recommend. Thank you.
They come small, take mimimo 1 size more, so it's OK and warm.
Perfect. Color at the top. Warm interior. Happy with my purchase I recommend.
In the Kirov region. It came in 2 weeks. This is the fastest delivery. The child is 6 years old. Height 118 cm. Took the next year to School 9 size and was not mistaken. Quite a bit too big. The school will be just right. The quality is excellent. The jacket really liked me and my son. only the Hood slightly more the floor of the head closes. This is a small minus. But for such a price this is an excellent jacket.
Very good material. Exactly like in the pictures. Seller recommended. A single punch is that the front pockets are small and thin. It freezes your hand.
Fast, received in 2 weeks... top jacket! But be careful, small size, take at least 2 more sizes
Everything was tracked, the quality is excellent, it went to the Kiev region, but it was worth waiting
The size is good, coat great quality, very warm! Im really recommend!
The jacket corresponds to the description, the quality is good, sewing neat, but the size of the hood fastening is too small .. Not enough to fasten it
Delivery of a month and a half, the track was tracked. The jacket liked, warm enough, sewn neatly. The color is bright. The top layer will probably get wet. Pockets bottom shallow, one glove will fit, but the phone will not put. The upper is not a fake pocket. In the photo, a thin child with a height of 142, there is a stock.
I am satisfy with the goods, but for the shipping.. it is taken more time than usual
Super! !!! 11 for growth 132!!!!!
It's okay.
All fine store OK
Really great, on the other hand size really small. My son normally turns 12, I took 14 years and it falls really fair! I even think it will be limited too small at the end of the winter... Do not hesitate to buy to take, at least, one more size!!! But the coat is super well cut and hot! I recommend!
On the growth of 134 ordered a size of 12, excellent, that with a margin. I order such a jacket not for the first time. Very satisfied.
Jacket really good and good quality