SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Very cool pajamas, soft as in the photo, took on a larger size, came up perfectly, delivery fast
Super
Very quickly came, did not expect. Pleasant fabric, the most for children's pajamas. The drawing is initially a little cracked, but it should have been expected. And so, everything is fine
Quality is not a bad doubt cause only drawings, as these are stickers ((( In all other no questions, delivery 3 weeks in Mo, store well done
Great quality and fast shipping!! The dinosaur bone pajamas are adorable!
very nice and connfortable
Pajamas are happy! For a daughter of 3 years, a little more. No smell. The seams are even) have not yet washed, about the drawing I can not say yet
Good pajamas
Everything is super! Shipping very fast. Thank you
nice material good size
I'm very satisfied
Thick cotton. Quality is good. I advise you. It came to Len. OBL. Quick.
All as in the description. I liked it very much. I recommend.
Soft, loose, just like in the picture. My daughter is very sensitive to quality. Everything is fine. The first days tried to go to visit and walk in pajamas. With the store did not stop. It came quickly. Size corresponds.
Good set
Size 2 t for a child year and 3 sat like a glove, pajamas of good quality, bright, clear pattern
Very cool quality in pajamas
Pajamas super, very soft
Very nice all
Shipping in 2 wks to Polish! Pajamas beautiful, no smell. Super recommend.
Good pajamas. Nice cotton. Quickly came
At the height of 105 ordered a size of 5 t, approached! Tight jersey, after washing is not deformed, quality is satisfied! fast delivery
The fabric is pleasant. Took for a child of four years. I'll carry the year, there is a stock. Thank you store!
Size is OK :) material is pleasure ....fast delivery 14 day
Pajamas are good, dense. sent quickly, got to mo quickly. on the child 5 years old it. very pleased with shorts, slightly elongated, which is very convenient than panties). i recommend!