SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Great shorts! Very high quality! It is a pity that the store mistakenly sent a larger size, but large-not small! Now I want to order a different color.
I come from the receiver
Cute, sewn neatly. Quality-dense synthetics. Took the size of 6 T for 3.5 (height 101 cm weight 16 kg is not full) and it is necessary to say they are not great to the summer just right will be.
Good quality. Material by the type of site, bright, match the picture. The size is the same. the pockets in front, the back is a fake. Delivery 1 month.
It came quickly, the quality is good, the threads do not stick out.
Excellent quality
Excellent shorts, very fast delivery! Thank you!
Cool shorts. Delivery is fast.
I ordered 11,11 26 numbers already received at the post office in the Moscow region. Shorts are excellent, already took such, two years attributed, nothing shed and did not deteriorate. On a thin boy with a height of 108 cm ordered 6. perfectly fit. I advise everyone. More colors would be-all would buy. Seller umnichka
Corresponds to the description, 5 stars
Nice shorts. Elegant. Bright. Size 3 T took on a child of two years. Weight 14 kg, height 95 cm. Pockets behind decorative. The front is real. Cords adjust the waist. But, these shorts are for a very thin child. My elastic band very presses the tummy, I will steam, change it. I still advise you to buy. Cloth is dense, sewn neatly. The seams are even. The Kemerovo region was three weeks away.
Super
Sending fast, delivery in the area of 2 weeks, packing is normal package, the composition is listed as 100% cotton, it looks like this. The color is soft, pleasant, the print is not stickers, the pattern, the quality is good, odorless, small threads are nonsense. After washing, and i forgot and put together in the general wash with the function of "things of the child" at t 60 ° c, transferred in general perfectly, the color did not lose, did not sit down (photo 5), ordered for 3-4 years, us 2,5, height 86 cm, turned out, like short pants, found a way out (photo 5), but the elastic band is tight, I think, at this age only for a very thin baby, we still, i think, should insert another in return for this elastic band. I think the price is too high. although the model is not bad, but still something wrong... with the store did not communicate.
All fit shorts cool
Thank you, the goods of excellent quality and the child like)
Cool shorts. We arrived in 8 days! Thank you store)
Shorts are super, i really liked the quality, the color is bright and saturated, the delivery of mena is fast, two weeks, this is the first package that so quickly arrived, the store put a gift, the little thing is very cute! Definitely order more, my son 95 cm ordered 4 t came up perfectly!
Exactly as in the photo. After washing, the appearance has not changed. The only thing on the skinny child. My moderately impregnated 5,5 years came up, but i would like more freely not to hamper the movement. Or the size more should be taken.
The second such shorts, the first took green, size in size. Quality is good, we like. Walked weeks 3
Good shorts, at a height of 116 cm on a thin boy were just. Probably i will order again-more size
Good, size match
.very nice. thanks for the gift
Cloth is dense. Sewn well. It seems not small. Ordered for 6 years-for a child of 3,5 years is great.
Shorts super!!! It is washed perfectly, the size of the sole. It came very quickly. Such shorts in israel are $20. I and the child are happy!!! Thank you very much to the store for the quality goods and good service!!! I will order other colors.
Excellent shorts 5 t for 5 years perfectly fit, quality is satisfied