SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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Great jacket
Jacket cool. windbreaker for the summer. inside the mesh, in the sleeves thin lining fabric.
Very fast delivery, windbreaker for your money, from the rain will save, at 100 cm 4 size approached. Thank you!
Do not smell, quality, fast delivery
According to me the size 86/92 Pozatym all OK Recommend
Excellent quality windbreaker! I take the second, though the first took from another store! His son is four years old. I always take jackets with a margin, height 110. Here took for 5 years. Big doesn't look. For autumn, spring is exactly enough! Sits perfectly! Quality is excellent!
On the growth of the child 78-just
Cool jacket, threads do not stick out, there is no smell, the price pleases. I ordered the size of 18 m for a child 8 months, a bit more. In a couple of months i think it will be great to sit)
Very fast delivery, about 2 weeks to kiev. Jacket-windbreaker liked. Very light, weightless, takes up little space. Of course, it does not really warm, but the windbreaker and does not have to. In appearance, everything is well done, there is a lining.
Zamovlennya came duzha shvidko. kurtochka super. na cotton 6.5 rozmir 7. idno. dyakuyu.
On the child of a dense physique, with an increase of 80, a well-seated jacket! Excellent quality, i advise!
Good fabric, quality! I recommend
very good
Good windbreaker. Child 2.10 months height 100 cm weight 15 kg there is a stock. Quality is normal. I recommend.
The order was received quickly... for a child of 4 years and 3 months (height 108, weight 21 kg) wanted to order 5 t, but the store advised to take 6 t, and he was right, the jacket just right, bright and quality is good, in cool weather just right
Very cool jacket, excellent quality
Came up perfectly and honestly super
I liked the jacket, on the cotton lining, on the sleeves the lining is synthetic. i ordered the size 6.in the photo the child is 4,5 years old, 106 cm tall. i ordered 08.07, 13.08 delivered.
To moscow delivery 20 days, satisfied with both store and quality, but 130 short sleeves.
Duge garne jacket. Packed with good duge. At sight 88 cm we are 2 rocky, rosemir pidiyshovo, with stock for the spring. Jaxo without stock, then 3 t ter pidiide. Pre-satisfied purchase! I'm going to be cold. I recommend!
Windbreaker cool. For a child of 3,5, height 96 took the size of 4 t. a little even stock is. Reached record fast to ufa in 12 days
Shipping fast about 2 weeks! quality is good, price = quality
Good jacket. Came pretty fast. Seller recommend.
Thank you for the product. came quickly, windbreaker is good, fit in size, store recommend
Cool jacket