We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United Kingson & United States | 7-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
lights are very bright.. used nailpolish to dim them
The goods came quickly, the rose is chic, without damage, it burns brightly
Beautiful lovely lamp, arrived on time. I recommend !!!
Super
Everything is fine, the whole came packed well, I liked everything
Perfect received quickly and super well packaged Complies with the ad
The rose is very cool, as in the picture. I am very happy, thanks to the store!!!!!
I got 3 weeks to Kirov, perfectly packed, I recommend.
Order 11/11 and received 03/12 pretty quick and very pretty
Beautiful is exactly as expected, in addition I received it quickly. It was very very well packaged, thank you to the store
In Ufa the parcel was 17 days. He took it at the post office. Everything came whole. I expected that the size will be bigger))) I'll apply the photo later.
Parfait
Everything is fine, but lacks a beautiful box.
Everything is very beautiful. Thank you very much
Ordered for a gift, asked the store to send our order in the shortest possible time. Our request has not been ignored. The lamp came quickly, in perfect condition, everything works. I recommend the seller.
Super, I asked a friend, she loved it, I didn't put up pictures because she already has it, but I get there just like in the picture, very beautiful, in good condition and I recommend 100% to the store, do not hesitate.
Great...
5+++
Great product, packaging was also really good and safe. Can recommend to everyone.
I love it thank you so much!!!
I love it.
Everything is fine, packed perfectly, I recommend, buy from this store.
Very nice and very well protected for shipping
It is perfect and arrived fast and without D is perfect, store and recommended purchase.
good