SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
bear is great, package arived with no damage, box needs to be assembled
Misiek arrived whole. Packed in a way not powodujący damage. Well made and very nice. Recommend
Alles gut
Everything is cool, quickly delivered
The goods came less than two weeks, everything is fine, there is a smell and so everything is super
very nice! I'll order again
Perfect! perfect!
awesome
Stupendi
Super, the bear came very quickly, slightly wrinkled, but not critical, thanks to the store :))
3 weeks lasted Süper beautiful receive service top
Compliant product everything was intact and very fast delivery received in just 2 weeks
Bear is in Good shape but The box is terrible I coulddn't put it together
Fast delivery to moscow. The color is not as bright as the picture. Thanks to the store.
The bear is cool! Qualitatively vyprlnen. The store is very satisfied! I think to order a couple more bears of other colors.
Perfect, arrived in less then 2 weeks!
great !
Received earlier than expected and well packaged nothing wrong I recommend
The bear came all crumpled. From the store's side everything is fine, put a bag with spare roses and glue rod. Thank you to the post of russia, i certainly understand that they need to have fun, but in football what the hell to play my parcel? In general, it was all wrinkled, it was not possible to straighten it. Cardboard was crumpled, also was transparent plastic was crumpled and scratched very much even the protective film did not save. I advise you to ask the seller to you or collect completely or put in a box otherwise everything will be wrinkled very much.
Product as listed, shipping was fast, will order again
BUY THIS ITEM! It only took a week to ship to the U.S. The quality and value girls see in this is incredible! You're playing yourself if you don't buy it
A few roses fell off, and they were not in the package. It turns out they were forgotten to glue at all. And in general, the goods are good