SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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Loved Very
Copper very well Enchanted
I ordered 19.09, I came 16.11. Concealer is very cool dense, but at the same time almost weightless) I order not for the first time, I used to take the same firm, but in a beautiful jar)) grammovka they almost the same)) definitely should be in the cosmetic bag for every girl)
Take a second time, norms
Unfortunately, the package was damaged during shipment, but further transportation was additionally packed in a transparent package. The goods themselves were not damaged, nothing was spoiled and nothing was lost. There are no complaints to the store, on the contrary, thanks for the fast processing and sending of the order.
Quickly arrived
I received the order in three weeks. I bought in the period of skido for 133 rubles. Excellent tight concealer.
Thank you :) everything is cool :) as always
The order was not tracked, but everything came, the smell is not a box a little crumpled but everything is intact
The cream came today, until i tried it, but it looks good. Thank you.
So. It was about a month. Whole, unharmed! More info: pleasant smell, oily texture. Medium coating. In the tone of the skin guessed-came well. Stew and brush and sponge is not bad. True if you have peeling on the skin or rashes-oh he will emphasize them (despite the primer). I wore it on a working day. It seems to behave well, does not slip anywhere. So you can order, girls))
In
The goods came intact, a month to the samara region. Seller recommend.
I order a second time, it's very good to smear under my eyes. The consumption is very small, enough for a long time.
Fast shipping, well packaged, creamy product, good coverage. It's almost "slippery" feeling, that's how creamy it is but it's also light weight.
It didn't come. Several times extended protection... Had to open a dispute-the store agreed to a full refund and asked not to reduce the rating.
The parcel came well packed in air bag. The box is whole. I take such a tonalka for the second time. I really like it, i cope with my work for 100%. Tube though small, but enough for a long time.