SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United Kingson & United States |
7-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Very beautiful, sewn qualitatively. We have a height of 108, took a size of 5 T, with a margin for the winter just. Down enough to put something warm. Very satisfied. Fur is also quite good. Walked for a long time, more than a month. Recommend to buy
Bought for the tribe, class! Ten months to her.
Delivery is fast. 20 days to Moscow with track. The suit is very good quality. The seams are all neat, the accessories are good. Fur fluffy, "rich". The only thing that did not really like it is that the fur is sewn on the beige fabric. Yes, and the belt buckle is slightly scratched. But these are trifles. As a gift, the store put the baby stickers.
Beautiful quality adore this coat. So many comments on it ❤️
In size, no more take
Thin for the Moscow winter, but very beautiful
The suit is very cool, all as in the description For a child 10 months took the size 90 (our height is 75) for the winter enough stock is The only thing that does not have enough strings on the hood or buttons... and so everything is perfect, the fur is very fluffy
Bright, beautiful yellow color! Sew very high quality. Fur is good.
The down jacket is good, but with fur trouble, all bald. for plishi money do not want to return, say let's make a trace once discount, but I do not need it! to order put stickers, the order is not tracked by Russian Post
The overall is not bad, but it seems to me more on a cold autumn. For the winter we are finnish overalls.
Thank you, the suit is excellent!
Kombez just super!!!! Thanks to the store, quickly sent and put a gift-stickers) very nice)
Excellent quality! Chic color! Fluffy soft fur! Super! I advise! As a gift dali stickers
Quickly came the parcel, the overalls are good, We need to wait after we open Package! Down jacket after that "crumble" will become more airy. In winter in the cold will be more visible or it is quite warm.
Overalls are satisfied. For a child of 3 years i ordered a size of 4 in length just right. The belt is too big and the fur is not so fluffy. In general, very good
Soft material. Fluffy fur. I don't know how warm it will be. I'm waiting for the winter to see its quality. Fast shipping. Bright, strong orange, like in the picture. I'm satisfied.
Already three overalls bought. I really like the quality!