SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
British Pound Sterling (£)
Euro (€)
US Dollar ($)
Thank you
very efficient
Very beautiful bandage! quality, all as in the photo.
Cool headband as picture, fast shipping
Pov'yazkoy is pre-satisfied, all yak on the picture, the elastic is good, acutely zroblen, the smell is not received much. I recommend!!
All as in the description and quality is excellent
Nice
wow beautiful ❤️❤️❤️
Went longer than the protection period
Girls, great bow! First I ordered a bow under No. 9 (white-brown-pink)-It is wonderful. Now I chose number 3. My daughter and I really like-they are cute and gentle, neatly made, there is no smell or protruding threads. I cut off the rubber band and glued on the back side of the bow a barrette-"Crocodile", turned out a smart and comfortable bow-catch, where you want to hairstyle the child. I dress my daughter to jeans and elegant dresses-fits any clothes and collects compliments)) we have not seen such on sale, similar cost 2-3 times more expensive. Delivery about 3 weeks to Ukraine. I recommend the store and this product-clearly corresponds to the photo and description.
Super, very satisfied
Sliczna
She is so beautiful and gentle))), delivery 3-4 weeks, medium speed)
All exactly as in the description
Great item
Very beautiful soft bezel on the rubber, the photo fully matches. There is a small smell, of course, but I think it will fade, it came quickly, despite the low cost. The store is well done. Boldly order.
Long gone
Good product I am satisfied thank you.
Very cute.
Satisfied
beautiful ❤i love it, super very fast delivery, thank you!
υπέροχη
Very cute. same as the picture
Molto belle
Thank you