SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
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The suit is the cutest!!!
He's amazing! Thank you dear store! I recommend the product to order! You deserve 5⭐️⭐️⭐️⭐️⭐️. We will return to your store unequivocally
Beauty
Gorgeous! Thank you!
Just a super suit for a warm spring
Cute suit, perfect edges. Gentle, several layers of fabric (warm). I recommend
Very short pants quality very good
Very beautiful
Very beautiful and comfortable high quality product. Arrived before a month and on time by store.
Very nice little dress good Quality fast Delivery Top Seller can I only recommend
Very nice.
Corresponds to the photo, dense, warm, the newborn will be bolshevat, suitable for 3 months, but not scary, you can turn the handles and legs, the cap is sewn. Ordered November 11 received November 26, Kaliningrad, sent quickly, order Fully Tracked
Ordered 13.10 received 23.11. But, this is such a mimicry, just lovely. I ordered the smallest size for an extract, for February. Stitched well, the threads do not stick out and with the buttons neatly necessary, the rubber on the handles and legs are wheezy, but it's good handles and legs will not squeeze. Buttons and on the left and right leg, everything is evenly sewn, not pure cotton, but in the composition on the tag everything is indicated. In general, I'm delighted
Very satisfied)
The product arrived very fast. מדוייק like in the picture. Thank you very much!
Good set. Shipping about 3 weeks. Quality is good
Cool suit, good quality, fast delivery, I recommend!
Lovely
Very fast shipping and great quality!
Cool, soft. size m on the hat, but it is sooooo big. for six months minimum, the suit is the smallest somewhere from 3 months.
Thank you for your prompt and quality work!
Thank you! very beautiful suit!
I am happy with the purchase of everything came on time shovchiki all smooth quality is also happy
Quality is excellent!!!! Very soft and beautiful
Everything is super!!! Description The most accurate, just stalling, the quality is super!!!