SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. We offer free shipping on all orders to UK, US, Canada, EU, and Russia. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in EU and Hong Kong will be shipped by standard port or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through standard post or USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United Kingson & United States |
7-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 30 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Giant Bee Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://giantbeestore.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so. Will need to be posted to the corect adress.
Topware
אחלה service
Super!!!
Beautiful, lightweight for spring. Size 3 months okay up to 4 5 months.
As always everything is fine, before that took the size 10-12 months (for height 80 excellent), this size 24 months, I think 86 will be good
Fast delivery, quality is good, match photo and description
Lovely jacket. We take this second time, already bigger size. The quality is excellent, bright, odorless and protruding threads. And delivery to MSK is quite fast 2-3 weeks.
This top is adorable!! Makes you smile looking at it.
Received quickly quality not bad for the price
The order is happy, came for 2 weeks about! The size corresponds to the 74th. Took on growth
Quality is good. A little bit small... Although... Probably who like. I ordered 24 m. Height we have 90 cm, age 1,6 . The girl is plump, we will wear now, a little bit more...
Thanks to the store. All as always, all in the best form and excellent quality. Already bought a lot of things. It's a pity that there are no more adult children's clothes.
Perfect, very good quality. Standard size
Very nice.
The blouse is good! no smell, the seams are even, the delivery is about 2 weeks! in the sock until i know, i will hope after washing everything will be fine!
Size 18 m suitable for baby year and 3 (wear size 80-86)
Looks lovely
Super quality good recommend
Blouse size 3 m on my 4 month old daughter is slightly too big (height 65 cm, weight 7 kg). The size fully corresponds to the manufacturer's table. The composition is not clear, there are no labels, stitched qualitatively. The design is very cute.
Looks great and fast shipping. Would do business again! Thanks!
Cool jacket. quality is excellent. size 24 corresponds to 2 m years